Nobody wants to go through the process of finding a new IT firm all over again. With all of the responsibilities that a consulting firm faces daily, many firms ignore one of the biggest aspects of their company. While CAD software may be getting more user friendly, the processing power for these programs and large files sizes of high quality models requires an experienced Managed Services firm to handle your IT infrastructure. Here are some signs that may lead you to realize it is time for a change.
Is a real person answering your phone calls, or do you hear an automated system on the line? How long do you usually have to wait for your IT firm to respond to your situation? At VISN-IT, emergency response time is one hour or less guaranteed. A live person will answer your call, or you can enter a service ticket yourself online with our streamlined service ticket system. We can log in to your PC or server remotely and resolve many issues immediately without the wait for a technician to travel to your location.
How often are you experiencing downtime? How long does it take to get your system back up and running? Great performance starts with proper design, configuration and testing followed by expert installation on premise, proper integration into your network, and complete implementation including user acceptance testing. Whether you’re adding a few stations or a few hundred, a server or a server farm, trust the experience and know-how of the VISN-IT team to get it done right the first time.
Do you feel like the technicians sent by your IT firm are “learning as they go”? We hire only seasoned, professional technicians with at least 5 years experience and usually more. We provide our technicians with continuing education opportunities on a regular basis to allow them to stay current with the latest technology. We won’t be sending out warm bodies to train on your dime!
Does your IT firm understand your business and work with you? Do they support the implementation of CAD software, time and billing software, and backup software? VISN-IT provides support for design software such as AutoCAD, Revit, ArchiCAD and PowerCaDD, time and billing software such as Quickbooks and ArchiOffice, and backup software such as Synology.
Do you have to chase after your IT firm on issues that could have easily been prevented? Our service philosophy is proactive, not reactive. With state-of-the-art network monitoring and management, we manage your network 24/7 to identify issues and address them BEFORE they become problems, rather than putting out fires.
Your IT information is essential to business operations. Does your IT firm give you reports and documents on the state of your IT infrastructure? Our tools provide numerous reports and documents on your network, backup and security infrastructure. You will finally have the IT information at your fingertips whenever you want.
Are you completely satisfied with your IT firm? Do they adequately address questions and concerns that you have (in plain English)? We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.