Our IT Comfort Continues to Grow

We hired NetConnect/VISN-IT in May of 2014. What a difference an IT company can make. We felt like a second class citizen with our last IT provider. The techs of NetConnect/VISN-IT came in and cleaned everything up. Our network is working the way we always thought it should.

They always seem to have the answers when addressing a problem. For this reason I will say “you get what you pay for”.  We are very comfortable with our security and “we are no longer worried about hackers or viruses”.

Executive Director
Housing Authority of the Township of Irvington
VISN-IT
5 / 5 stars

I Still Need To Know Who I’m Working With

I know the world is changing but we still need to know who we are working with. In spite of the many remote task IT firms now provide, it is still important for us to see our IT guy onsite.  NetConnect/VISN-IT makes it a point to visit us from time to time, just to make sure all is well.

I feel many firms are left wondering why their systems are running slow or is their backup being completed daily. With our relationship with NetConnect/VISN-IT there is nothing we are left wondering about. They inform us constantly, we have access to review tickets through our portal, we are always kept up-to-date.

When your expectations are met the price become irrelevant. During negotiations both sides accept the price with the understanding certain work will be completed. For many years of meeting our expectations we have been happy to pay for the IT service they provide.

Executive Director
Elizabeth Housing Authority
VISN-IT
5 / 5 stars

NetConnect Supports Our Housing Authority

Over the years NetConnect has supported our IT environment by implementing new equipment and projects whenever needed. They have installed and tested PCs, switching and wireless. We call them whenever there is a technical issue for support or on-site service. The support is high level and the IT consultants are very knowledgeable.

Executive Director
Pleasantville Housing Authority
VISN-IT
5 / 5 stars

NetConnect/VISN-IT Understands Our Business, Our Technology Needs and Our Budget.

I always felt our IT vendor was a hired gun and not a valued business partner. The team at NetConnect/VISN-IT have changed that perception for us. They understand our business, our technology needs, and our budget requirements. And work within those parameters.

As a housing authority governed by federal procedures we must employ the proper technology that is efficient, reliable and effective for us to complete our daily work in order to meet the guidelines.

So far, NetConnect/VISN-IT has meet all of our challengers to keep us operational at all times.

Executive Director
Orange Housing Authority
VISN-IT
5 / 5 stars

NetConnect/VISN-IT Takes a Multi-Tiered Approach to Servicing Their Clients

First, they respond quickly to our needs, understanding our business is time sensitive in nature. Second, from our experience, they go the extra mile for us. Our experience has been, we always get more than we thought we would get. They are transparent in their approach and strive for high quality output and high level of standards. Third, they think long term about your business, always suggesting what is best while taking into consideration the company’s budget, knowledge and future growth. Fourth, they make training and professional development investments in their employees a top priority to ensure that we are getting top-notch service. Lastly, NetConnect/VISN-IT really gets to know your business.

Associate Executive Director of Program Operations
New York Center for Interpersonal Development
VISN-IT
5 / 5 stars

Consistently Responsive and Informative When Handling Our IT Issues

As someone who functions as an informed point of contact for IT issues within my firm, it is very reassuring that I can reach out to NetConnect/VISN-IT and trust they will complete our request correctly, and in a timely manner. Similarly, there have been more than a handful of times where NetConnect/VISNIT employees have gone the extra mile - and then some – when it really counted for us. In the past, we had been victim to multiple cyber-attacks. Since hiring NetConnect/VISN-IT our concerns for cyber events have faded. NetConnect/VISN-IT have been proactive in notifying us about potential security issues. Occasionally, we lose data due to user errors; NetConnect/VISN-IT backup and recovery procedures has been invaluable in retrieving such data.

Office Manager
SRAAE Architecture
VISN-IT
5 / 5 stars

Top Notch Service From a Top Notch IT Company

It’s great to always have someone available to resolve our IT issues. Knowing there are several techs that are able to provide us with a high level service gives us peace of mind that our problems are solved professionally, accurately and immediately.

Knowing our network is being monitored, our data is being safely and securely backed up continuously and our firewall is being maintained to keep out cyber attacks and viruses is even more valuable than the basic onsite troubleshooting.

Managing Director
Comprehensive Wealth Management
VISN-IT
5 / 5 stars

NetConnect/VISN-IT is Always Available to Attend to Our Needs.

They have supplied us with excellent client service since day one. The technical group will collaborate with one another in any given situation to assure they are resolving the issue correctly. Although we know NetConnect/VISN-IT isn’t the least expensive IT consultant out there, we know that our issues will be resolved in a timely fashion and with experts who know what they are doing.

CEO
Ironbridge
VISN-IT
5 / 5 stars

The Incredible Knowledge That Comes With NetConnect/VISN-IT is Well Worth It

When we started with NetConnect/VISN-IT the past IT company had configured our equipment using non-standard corporate technologies. Problems which should have taken a few minutes seemed to take hours to fix. Being a dental office and not being computer people we didn’t realize this until we hired NetConnect/VISN-IT.

Although their price was more than what we were used to paying the problems stopped. They informed us what was required and we allowed them to make the necessary changes. WOW, what a difference. Our network operates the way it should; X-rays, scans, scheduling of appointments are quick and easy.

Once the network was fixed, the day-to-day client service we receive from them is “definitely great”. The techs are always ready and willing to help. The peace of mind knowing our back up and replication is external to our location is a worry free experience for the doctor and the entire staff.

“I would recommend these guys to anyone”.

Office Manager
Bogota Dental
VISN-IT
5 / 5 stars

Customer Service Plays a Crucial Role

As a customer service company ourselves, we understand the vital importance of providing top level service to clients. We have been with NetConnect/VISN-IT for over 5 years and they have consistently exceeded our expectations when it comes to customer service. From a quick turn-around of phone calls to having a person or people on-site for major issues always makes us feel we are in the front line for them.

We have had experiences of viruses, data loss, complete outages but it always seems this company has the answer and repairs the problem as quickly as possible. One of the worst problems we had was two years ago when we were hit with ramsonware. The team came in found the problem cleaned the machines and restored over 1.5TB of data overnight and we were ready for business the next morning. I believe there aren’t many IT companies that could have pulled that off.

“You cannot tell it has taken NetConnect/VISN-IT many years to develop their skill set. They just make it look too easy”.

HR and Office Manager
Metropolis
VISN-IT
5 / 5 stars