Managed Services

VISN-IT SUPPORT

There’s nothing worse than surprises when you’re managing a thriving business. Usually they come in the form of something that stops doing what it’s supposed to do, and usually at the worst possible time.

The only saving grace comes from knowing you have someone to reach out to who can resolve that problem in record time, and without asking a lot of questions.

That’s VISN-IT Support.

VISN-IT only supports contracted clients, so you won’t have to wait for help. When you call to report a problem. VISN-IT has all the information necessary to get someone helping you immediately. If we can’t resolve the problem using our innovative remote tools we send someone to your premises quickly to get the problem solved and get you back to full working order immediately.

Whether it’s a hardware malfunction, software glitch, or a user needing a clearer understanding of how to use something. VISN-IT doesn’t waste time pointing fingers or figuring out whose problem it is. It’s OUR problem, and we’ll fix it. Our goal is to keep your business running full-time.

VISN-IT REMOTE NETWORK MONITORING & MANAGEMENT

With secure connections between your network and VISN-IT, and our Remote Management program in place, there’s “virtually” no distance between us. We’re right there with you watching your network from the VISN-IT Network Operations Center around the clock every day of the year, and making sure everything is working and keeps working.

When anything from processor performance to storage capacity to the number of attempts to breach your firewall goes beyond set limits, we know about it instantly and are taking action to correct it before you ever know there’s a problem. In fact, the only time you find out you had problems is when we meet with you regularly to review reports and show you how well your network has been performing.

Our VISN-IT Help Desk experts are extensively trained in the use of remote management tools which enable us to solve most problems without a moment of travel time. If we do need to physically be there to correct a problem, we’re there.

VISN-IT Remote Network Monitoring & Management is a comprehensive service. We watch your server, your storage, your workstations, and all of the communication and security systems that keep your network connected to your suppliers, your customers, and the world.

TOTAL VISN – THE COMPLETE IT AS A SERVICE SOLUTION

For many of our clients, VISN-IT provides complementary resources to their own IT personnel. Whenever they require skill sets they don’t have on their team, or extra hands to handle unusually busy periods we add the specialists they need.

Total VISN delivers a complete solution for those clients who would love to have their own IT department but cannot justify the expense. Rather than hire people they don’t fully know how to evaluate, or spend thousands on tools and training, these clients tap into the expertise, the experience, and the extensive resources that VISN-IT has build over the past twenty years.

We become your IT department, and our management becomes part of your management team, discussing technology options, helping to plan for new ways to leverage technology to grow your business, and providing every support you and your people need to make information technology your ally and your competitive weapon.

Simplify IT, making it a regular, predictable recurring expense. Eliminate sudden surprises and excess costs. Turn IT into a profit generator rather than a cost burden. Ask us about Total VISN, the complete IT as a Service Program.

VISN-IT NETWORK INSTALLATION, INTEGRATION, & IMPLEMENTATION

Great performance starts with proper design, configuration and testing followed by expert installation on premise, proper integration into your network, and complete implementation including user acceptance testing. Whether you’re adding a few stations or a few hundred, a server or a server farm, trust the experience and know-how of the VISN-IT team to get it done right the first time.

LICENSE MANAGEMENT

Software developers and providers are not taking piracy lightly, even inadvertent violations! They’re spending heavily to track, pursue and even prosecute at every opportunity.

Carefully managing your company’s software licensing doesn’t just protect you from such prosecution, it also assures you’re taking advantage of the most favorable pricing programs, using the latest versions, and benefitting from all the incentives and rewards many software companies include in their licensing programs. VISN-IT stays current and familiar with all the key vendors programs and carefully audits and monitors your licensing to make sure your software is the best asset it can be.

EQUIPMENT PROCUREMENT, INSTALLATION, INTEGRATION & MAINTENANCE

Large corporations have entire departments dedicated to procurement and deployment of new computer and communications equipment, enabling them to enjoy preferred pricing, faster delivery, and shorter wait times. Similarly, they have people in place to assure their entire installed base is properly maintained and rapidly repaired when necessary.

Mid-market and smaller companies can enjoy the same benefits when they take advantage of VISN-IT Equipment Services. From helping you specify and configure each device properly, to aggressively pricing and procuring it from multiple sources, to expertly preparing, installing, maintaining and repairing your equipment, VISN-IT takes the burden of equipment ownership off your plate and makes it our responsibility.

VISN-IT also assists you in identifying the most cost-effective way to finance your equipment investments.

IT ASSESSMENTS

If your company is like many organizations, your IT infrastructure progressed over time, trying to keep up with the pace of your business. Without the right kind of IT planning and careful technology management all along, your technical environment probably has gaps. You may have unintended information silos, single points of failure, duplicate tools and, of course, system performance issues.

VISN-IT provides comprehensive assessments of both IT infrastructure and IT operations. Our IT infrastructure assessments evaluate all major infrastructure components, including servers, storage networks, security, desktop infrastructure, end-device hardware and applications. Our IT operations assessments evaluate critical operational areas, such as IT strategic planning, IT staffing, IT operational processes, IT governance, IT vendor management and IT support.

Our IT assessments provide a clear picture of your current IT infrastructure and operations. Whether faced with budget shortfalls, limited resources, aging infrastructure or an outdated strategy, our detailed assessment reports provide relevant findings and recommendations to spur meaningful organizational change.

Our Evaluation is more than a scan.

With VISN-IT you get:

  • Client Risk
  • Network Management Plan
  • Full Detail
  • Site Diagram
  • Asset Detail
  • Comparison Reports
  • Key Infrastructure Inspection
    • Server, wireless, network
  • Key Security Inspection
    • Firewall, Antivirus
  • Workstation Inspection
  • Backup Inspection
  • Internet Connectivity
  • Power Inspection